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The Rundown

Returns and Exchanges

How Can I Return Or Exchange A Product?


Eligibility

  • Returns for refund are only accepted if the product is not received in the way that it is described/pictured, or is otherwise damaged
  • Exchanges are only accepted in the event that you have incorrectly chosen the size or fit for your product. In these cases, the exchange may only be made for a different size of said product
  • For your safety and hygiene, hair extensions, smoking accessories, and swimwear are not eligible for return or exchange unless an error has been made on our part; and in these cases please do not open or use these items if a refund or exchange is to take place due to error

Please complete the Easy Return/Exchange form with your order number & email if you need to make a return or exchange.

All returns and exchanges must be made within 7 days of the delivery date per the carrier tracking information unless otherwise stated.

Merchandise must be unworn/unwashed/unaltered with original tags attached. Returns after 7 days or the stated period will not be accepted. Again, products returned due to an incorrect sizing choice are eligible for exchange only.

  • Customer is responsible for all exchange shipping costs and fees. In the event that there is an error on our behalf, all return and exchange shipping fees will be complimentary.
    •  Please keep in mind that if there are multiple items in your return that they may have separate return warehouse destinations which will incur shipping fees for each package.
  • When returning/exchanging orders you must ship your package by a traceable method such as UPS, FedEx, or USPS insured mail. These methods are just suggestions from The Team, but any traceable method (where a working tracking number is provided) is sufficient. As long as we are able to track the package back to us and electronically confirm delivery, you are golden.

 

Upon receipt and inspection of the product, credit will be processed in the form of original payment used for the purchase.

We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged, or otherwise altered. Removal of labels or tags will qualify the merchandise as being worn. Ca$hual is not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were already replaced or not purchased from CashualExperience.com. 

 

Please do not send return or exchange packages until you have been ok’d by The Team to do so.

TheTeam@CashualExperience.com

 

Thank you for shopping Ca$hual!

Shipping Information

How Long Will It Take To Receive My Order?


Shipping is always complimentary on all orders.

  • Virgin Extensions:
    There is usually a 24 to 48 hour processing period on all hair orders. In most cases, we will have your order processed within 24 hours. It’s not often that we need more time than that to process your order, but it can happen; we just ask that you bare with us in these cases. Usually, hair orders are received 48 hours after the shipping date. That’s blazing fast! Don’t forget, shipping is always complimentary.It can possibly take up to 5 business days after processing to receive your hair depending on the destination country.*Please allow one business day for tracking information to be updated. Don’t panic, in most cases your package is moving, the shipping company is just a little tardy to the party when it comes to updating us noble citizens on where our packages are.
  • All Apparel & Accessories:
    There is an up-to-7 day processing period on all orders except hair orders. In most cases, we will have your order processed within 2-4 business days.
    Shipped orders usually arrive at your door in roughly 10-14 business days after processing. That’s not bad for the highest quality products at the lowest premiums.We ask you understand that as a company, we do the best we can to provide the most efficient package of a Ca$hual | Experience as possible. One that will leave a smile on your face, a frown on the haters’ face, and a smile on your pocket. If your order has not been received after 30 calendar days, please contact the team for a lost shipment resolution.*Please allow 3-5 business days for tracking information to be updated.

What Shipping Methods Are Available?


Shipping is always complimentary on all orders.

  • Virgin Extensions:
    We offer express shipping via FedEx which usually takes 48 hours. Your order will be scheduled to deliver by 10:30am on its delivery date. Virgin Extensions orders are signature release confirmed, so an adult must be present to sign for the delivery. In the event you will not be able to receive delivery, you may redirect your order to be held for pickup at you nearest FedEx pickup location using the FedEx online tracking system. If you do not elect to redirect your package and an adult is not present at the time of delivery FedEx will hold your package safely at a location of their choice.As always shipping fees are complimentary, but we ask that you please understand our dispatch locations are all over the world and in many cases your package may have to pass through customs. In the rare event that customs fees and/or taxes are incurred, it will be the customer’s and/or recipient’s responsibility to handle the settling of said fees for release from customs agents.
  • All Apparel & Accessories:
    At the moment we only offer standard shipping on all orders except Virgin Hair Extension orders. In most cases, your order will be shipped to you via ePacket through Express Mail Service.

Do You Ship Internationally?


Absolutely. Did we mention that international orders also ship free?

Order Information

How Do I Place An Order?


On the desired product page you may use the drop-down menus to select the options that are just right for you and then select the “add to cart” button. Once all items are added, go to your cart page to confirm that you have everything you need. You will have the option to enter your shipping method and address, and also any good coupon codes you may have.

After this, hit the Proceed To Checkout button to be directed to the checkout confirmation screen where you will have the chance double check and make sure everything is gravy, and then you may select your method of payment through the checkout prompts.

Don’t hesitate to chat us using the Facebook Messenger button if you need any assistance.

How Do I Track My Order?


Tracking information will be provided via email once your order ships out. Ca$hual Members may also check the status of their orders from the Account Page.

Due to our products being sourced from different warehouses, you may receive multiple tracking numbers for your order.

Head over to our Order Tracking page and enter your order number and billing email to check the status of your order. You may also initiate return and exchange requests via this page. Please allow up to 5 business days in order for tracking to update.

How Can I Cancel Or Change My Order?


At the moment, cancellations on completed orders cannot be made.

Do I Need An Account To Place An Order?


You do not need to be a Ca$hual Member to place an order, though it may make the management of your order a better experience for you. Creating a member account will help you to easily access past order info, including tracking, and store payment methods and shipping addresses.

Not to mention, being a Ca$hual Member will also get you info on the latest product price drops, discount codes, back in stock notifications, and newest inventory.

Payment Information

Is Buying On-Line Safe?


It sure is at Cashual | Experience; our site is SSL certified, on secure servers. We accept payments using the
PayPal, Viabill, & QuadPay checkout processes, therefore you may click the words “PayPal,”  “ViaBill,” or “QuadPay” anywhere in this sentence to be redirected to the PayPal, ViaBill, & QuadPay security promises/TOS.

What Payment Methods Are Accepted?


  • PayPal: To enhance the safety of our customers and their information, we accept payments via debit/credit card and PayPal balances using PayPal and PayPal Credit. You are not required to have a PayPal account in order to pay using your debit/credit card, you will still be protected. We strongly suggest you have a PayPal account for your convenience.

  • ViaBill (Shop Now. Wear Now. Pay Later.) – To find out more about how ViaBill works, click the name and we’ll send you over to their site for a little more info.
  • QuadPay (Shop Now. Wear Now. Pay Later.) – To find out more about how QuadPay works, click the name and we’ll send you over to their site for a little more info.

Customer Service

Need To Inquire Or Make A Request?


For all we inquiries we ask that you do not hesitate to contact The Team:

TheTeam@CashualExperience.com

We strive to reply to all emails within 24 hours. For better chances of an instant response, try our Facebook Messenger button.

We look forward to hearing from and helping you!