The Rundown

Shipping Information

What Shipping Methods Are Available?

Shipping is always complimentary on all orders.

Virgin Extensions:     We offer express shipping via FedEx, DHL, USPS and UPS dependent upon the location of the processing of your order. As always shipping fees are complimentary, but we ask that you please understand our dispatch locations are all over the world and in many cases your package may have to pass through customs. In the rare event that customs fees and/or taxes are incurred, it will be the customer’s and/or recipient’s responsibility to handle the settling of said fees. 

All Apparel & Accessories:     At the moment we only offer standard shipping on all orders except Virgin Hair Extension orders. In most cases, your order will be shipped to you via ePacket through Express Mail Service.  

How Long Will It Take To Receive My Order?

Virgin Extensions: There is usually a 24 to 48 hour processing period on all hair orders. In most cases, we will have your order processed within 24 hours. It’s not often that we need more time than that to process your order, but it can happen; we just ask that you bare with us in these cases. Usually, hair orders are received 2 business days after the shipping date. That’s blazing fast; & don’t forget, shipping is always complimentary.

It’s possible that it may take up to 5 business days after processing to receive your hair depending on the destination country. *Please allow one business day for tracking information to be updated. Don’t panic, in most cases your package is moving, the shipping company is just a little tardy to the party when it comes to updating us noble citizens on where our packages are.  

All Apparel & Accessories Orders:  There is an up-to-7 day processing period on all orders except hair orders. In most cases, we will have your order processed within 4 business days. After processing, we ask that you allow 30 days for orders to be received before filing a ticket with the team. In most cases, shipped orders arrive at your door in roughly 10-14 business days. That’s not bad for the highest quality products at the lowest premiums. We ask you understand that as a company, we do the best we can to provide the most efficient package of a Ca$hual | Experience as possible. One that will leave a smile on your face, a frown on the haters’ face, and a smile on your pocket. *Please allow 3-5 business days for tracking information to be updated. Don’t panic, in most cases your package is moving, the shipping company is just a little tardy to the party when it comes to updating us noble citizens on where our packages are.

Do You Ship Internationally?

Absolutely. Did we mention that international orders also ship free? 

Payment Information

What Payment Methods Are Accepted?

PayPal – To enhance the safety of our customers and their information, we accept payments via debit/credit card and PayPal balances using PayPal and PayPal Credit. You are not required to have a PayPal account in order to pay using your debit/credit card, you will still be protected. We strongly suggest you have a PayPal account for your convenience.

ViaBill (Shop Now. Wear Now. Pay Later.) 

 

Is Buying On-Line Safe?

It sure is at Cashual | Experience; our site is SSL certified, on secure servers. We  accept payments using the PayPal & Viabill checkout process, therefore you may click the word “PayPal” & “ViaBill” anywhere in this sentence to be redirected to the PayPal & ViaBill security promises. 

Orders and Returns

How do I place an Order?

On the desired product page you may use the drop-down menus to select the options that are just right for you and then select the “add to cart” button. You will be directed to the checkout confirmation screen where you will have the chance to insert any coupon codes and make sure everything is gravy, and then you may select your method of payment through the checkout prompts.

Do I need an account to place an order?

You do not need to be a Ca$hual Member to place an order, though it may make the management of your order a better experience for you. Being a Ca$hual Member will also get you info on the latest product price drops, specials, and newest inventory.

Who should I contact if I have any inquiries?

For all we inquiries we ask that you do not hesitate to contact The Team: 

TheTeam@CashualExperience.com

We look forward to hearing from and helping you!

How Can I Cancel Or Change My Order?

At the moment, cancellations on completed orders cannot be made.

How Do I Track My Order?

Tracking information will be provided via email once your order ships out. Ca$hual Members may also check the status of their orders from the Account Page. Due to our products being sourced from different warehouses, you may receive multiple tracking numbers for your order. Tracking numbers can be entered at http://www.17Track.com to keep up with your order. Please allow up to 5 business days in order for tracking to update.

How Can I Return or Exchange a Product?

  • Returns for refund are only accepted if the product is not received in the way that it is described or pictured or otherwise damaged.
  • Exchanges are only accepted in the event that you have incorrectly chosen the size or fit for your product. In these cases, the exchange may only be made for a different size of said product. 
  • For your safety and hygiene, hair extensions, smoking accessories, and swimwear are not eligible for return or exchange unless an error has been made on our part; and in these cases please do not open or use these items if a refund or exchange is to take place due to error.

Please complete the Easy Return/Exchange form with your order number & email if you need to make a return or exchange.

All returns and exchanges must be made within 7 days of the delivery date per the carrier tracking information unless otherwise stated. Merchandise must be unworn/unwashed/unaltered with original tags attached. Returns after 7 days or the stated period will not be accepted. Again, products returned due to an incorrect sizing choice are eligible for exchange only. 

  • Customer is responsible for all exchange shipping costs and fees. In the event that there is an error on our behalf, all return and exchange shipping fees will be complimentary. Please keep in mind that if there are multiple items in your return that they may have separate return warehouse destinations which will incur shipping fees for each package. 

>When returning/exchanging orders you must ship your package by a traceable method such as UPS, FedEx, or USPS insured mail. These methods are just suggestions from The Team, but any traceable method (where a working tracking number is provided) is sufficient. As long as we are able to track the package back to us and electronically confirm delivery, you are golden. 

Upon receipt and inspection of the product, credit will be processed against the credit card used for the original purchase.

  • Please allow 5-14 days after receipt for processing your refund. It could take up to two billing cycles for the refund to appear on your statement (this is dependent upon your financial institution.) 

We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged, or otherwise altered. Removal of labels or tags will qualify the merchandise as being worn. Ca$hual is not responsible for any item that we did not receive or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were already replaced or not purchased from CashualExperience.com. 

Please do not send return or exchange packages until you have been ok’d by The Team to do so.

TheTeam@CashualExperience.com

Thank you for shopping Ca$hual!

Privacy Policy

Ca$hual | Experience Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from CashualExperience.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/privacy-policy. We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of most of these services all at once by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site’s Smoking Section is not intended for individuals under the age of 21.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at TheTeam@CashualExperience.com or by mail using the details provided below: